I’ve been doing a lot of thought about whether or not it’s even possible to both run a simple website and turn a profit from it and maintain a high quality of service. In particular, I’m thinking about image hosts, considering that I run one (a rather unprofitable one, too), but I would think that my thoughts on this matter apply to more kinds of websites. That being said, I’ll just talk about media hosting because that’s where I have tangible expertise.
I think that all image hosts suffer from the same sad pattern of eventual failure. That pattern is:
- Create a great image hosting website (you should stop here)
- Decide to monetize it
- Add advertising
- Stop allowing hotlinking
- Add more advertising
- Add social tools like comments, voting - attempt build a community to look at your ads
Monetization is a poison. You start realizing that you wrote a shitty website in PHP on shared hosting and it can’t handle the traffic. You spend more money on it and realize you don’t like spending your money on it, so you decide to monetize, and now the poison has got you. There’s an extremely fine line to walk with monetization. You start wanting to make enough money to support your servers, but then you think to yourself “well, I worked hard for this, maybe I should make a living from it!” This introduces several problems.
First of all, you made an image hosting website. It’s already perfect. Almost anything you can think of adding will only make it worse. If you suddenly decide that you need to spend more time on it to justify taking money from it, then you have a lot of time to get things wrong. You eventually run out of the good features and start implementing the bad ones.
More importantly, though, you realize that you should be making more money. Maybe you can turn this into a nice job working on your own website! And that means you should start a business and assign yourself a salary and start making a profit and hire new people. The money has to come from somewhere. So you make even more compromises. Eventually, people stop using your service. People start to detest your service. It can get so bad that people will refuse to click on any link that leads to your website. Your users will be harassed for continuing to use your site. You fail, and everyone hates you.
This trend is observable with PhotoBucket, ImageShack, TinyPic, the list goes on. The conclusion I’ve drawn from this is that it is impossible to run a profitable image hosting service without sacrificing what makes your service worthwhile. We have arrived at a troubling place with the case of Imgur, however. MrGrim (the creator of Imgur) also identified this trend and decided to put a stop to it by building a simple image hosting service for Reddit. It had great intentions, check out the old archive.org mirror of it1. With these great intentions and a great service, Imgur rose to become the 46th most popular website globally2, and 18th in the United States alone, on the shoulders of Reddit, which now ranks 47th. I’m going to expand upon this here, particularly with respect to Reddit, but I included the ranks here to dissuade anyone who says “there’s more than Reddit out there” in response to this post. Reddit is a huge deal.
Other image hosts died down when people recognized their problems. Imgur has reached a critical mass where that will not happen. 20% of all new Reddit posts are Imgur, and most users just don’t know better than to use anything else. That being said, Imgur shows the signs of the image hosting poison. They stopped being an image hosting website and became their own community. They added advertising, which is fine on its own, but then they started redirecting direct links3 to pages with ads. And still, their userbase is just as strong, despite better alternatives appearing.
I’m not sure what to do about Imgur. I don’t like that they’ve won the mindshare with a staggering margin. I do know that I’ve tried to make my own service immune to the image hosting poison. We run it incredibly lean - we handle over 10 million HTTP requests per day on a single server that also does transcoding and storage for $200 per month. We get about $20-$30 in monthly revenue from our Project Wonderful4 ads, and a handful of donations that usually amount to less than $20. Fortunately, $150ish isn’t a hard number to pay out of our own pockets every month, and we’ve made a damn good website that’s extremely scalable to keep our costs low. We haven’t taken seed money, and we’re not really the sort to fix problems by throwing more money at it. We also won’t be hiring any paid staff any time soon, so our costs are pretty much constant. On top of that, if we do fall victim to the image hosting poison, 100% of our code is open source, so the next service can skip R&D and start being awesome immediately. Even with all of that, though, all I can think of doing is sticking around until people realize that Imgur really does suck.
- mediacru.sh shut down (out of money)
- pomf.se shut down (out of money)
- minus.com shut down after going down the decline described in this post
I have started a private service called sr.ht, which I aim to use to fix the problem by only letting my friends and I use it. It has controlled growth and won’t get too big and too expensive. It’s on Github if you want to use it.
Are you a free software maintainer who is struggling with stress, demanding users, overwork, or any other social problems in the course of your work? Please email me — I know how you feel, and I can lend a sympathetic ear and share some veteran advice.
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